An opportunity has arisen for an experienced and motivated Outpatients Systems Manager to provide strategic and operational leadership across a wide range of outpatient and Trust-wide information systems.
You will be responsible for the development, management, implementation and continuous improvement of systems that underpin outpatient activity, patient access and experience. Working closely with clinical, operational and digital stakeholders, you will ensure systems are optimised, risks are managed and performance is monitored against key targets, supporting both service delivery and Trust strategic objectives.
You’ll play a critical role in shaping how outpatient services operate and improve, directly supporting patient care, access and experience across our hospitals and community settings. This is a high-impact role offering the opportunity to lead system-enabled transformation at scale.
Responsibilities
- Lead the operational management of outpatient systems including e-Referral Service (e-RS), PAS, clinic build and rescheduling systems, self-service kiosks, call centre systems, SMS services, room management and online booking portals.
- Plan, implement and coordinate system upgrades, testing, training and user communications, ensuring safe and effective change management.
- Develop metrics and intelligence to support productivity, clinic utilisation and patient experience improvements.
- Lead on system policies, security, business continuity and information governance requirements.
- Contribute to service improvement, digital transformation and project delivery across Outpatients and wider Trust workstreams.
Equality, Diversity & Inclusion (EDI)
- Improving representation at senior levels of staff with disabilities, from Black, Asian and ethnic minorities background, identifying as LGBTQ+ and women, through improved recruitment and leadership development.
- Widening access (anchor institution) and employability.
- Improving the experience of staff with disability.
- Improving the EDI literacy and confidence of Trust staff through training and development.
- Making equalities mainstream.
People
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations.
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