About the Role
Reporting to the Senior Manager, Generated Content – Directed Content Operations Managers oversee our Directed Content research pods. Operations Managers are accountable for the overall performance of the research pods under their purview, motivating, managing, and supporting a diverse team of bilingual analysts in the delivery of high‑quality, relevant content against our Directed Content volume and coverage goals. They nurture talent through coaching, goal setting, and actionable feedback, and they optimize processes to eliminate bottlenecks and improve efficiency. Operations Managers work hand‑in‑hand with Project Managers and Sector Leads to ensure timely, relevant content delivery.
What You’ll Do
- Manage a team of Directed Content Analysts aligned to sectors of coverage and structured in pods
- Set and track performance KPIs for your team that balance output quality, relevance, and volume
- Guide the professional development of Analysts under your supervision
- Ensure overall library quality and relevance by partnering with Project Managers and Sector Leads to adjust research focus and sourcing strategies that support quality and relevance goals
- Coordinate with Project Managers to define and update coverage territories based on evolving coverage goals and team capacity
- Hire and onboard Analysts
- Partner with Directed Content leadership and Directors of Research to define and update Directed Content coverage goals, and align research pod capacity and focus to evolving goals
- Partner with Directed Content Enablement to design and maintain process documentation and knowledge resources for team
- Partner with Director of Contributor Relations to ensure optimal Client Contributor coverage based on Directed Content coverage goals
- Work closely with leadership and cross‑functional teams to troubleshoot issues and devise process, system, and workflow improvements for research pods
- Review and approve expert rates over a fixed threshold – keeping average expert costs below $300 per call
Who You Are
- Inspirational leader deeply invested in Directed Content’s mission to deliver high‑quality, relevant insights to our customers, adept at connecting your team’s efforts to that mission and fostering a sense of ownership and meaning
- Experienced people manager with a proven track record of setting performance and professional development goals, motivating, coaching, and holding individuals accountable
- Team builder who creates culture and infrastructure that brings individual contributors together to achieve their greatest collective potential
- Entrepreneurial spirit passionate about developing teams, people, and processes and motivated to drive success for Directed Content and Expert Insights
- Metrics‑minded with a demonstrated track record of setting relevant KPIs to measure the success of both people and processes
- Data‑driven, capable of building dashboards and analyses to spot patterns in productivity and output that inform day‑to‑day management of the team
- Process innovator with a strong track record of building processes that drive scale and efficiency for your teams
- Problem solver able to identify root causes of issues and roadblocks, and implement sustainable solutions
- Skilled communicator with excellent oral and written communication skills to understand needs and drive alignment with internal and external stakeholders
AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
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