Overview
As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service and store operations to the clinical activities which include patient pre‑screening, dispensing and accuracy checks. You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return‑to‑work reviews and performance management. We will support you in completing our industry‑leading ‘Step into Optics’ training programme to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.
Responsibilities
- Lead and inspire your team to deliver an exemplary customer journey.
- Work closely with the Store Manager to create and deliver the commercial plan to grow the business.
- Manage all aspects of store operations, including customer service, clinical activities (patient pre‑screening, dispensing, accuracy checks) and day‑to‑day operations.
- Manage and develop a team with varied experience and clinical knowledge.
- Complete management tasks such as creating and maintaining rotas, conducting return‑to‑work reviews and performance management.
- Participate in the industry‑leading ‘Step into Optics’ training programme and available leadership training programmes.
Qualifications
- Experience working in a customer facing role.
- Desire to learn.
- Led or coached a team.
- Experience working in a clinical environment.
- Adult (over 18).
- Committed to a permanent role with the advertised hours.
- Flexible to work a variety of shift patterns, including weekend shifts.
Benefits
- Discretionary quarterly bonus.
- Generous employee discounts for you and a second person (terms and conditions apply).
- Clinical and non‑clinical career development opportunities.
- Enhanced maternity, paternity and adoption leave pay and a gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes.
- Access to free 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal Opportunity
Boots Opticians is a proud equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
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