Customer Journey Manager (Business Analyst)- Trade Finance – London OR Edinburgh – Hybrid working –

Job Description

Hawksworth are hiring for a Customer Journey Manager (Business Analyst) on a Contract basis, Inside IR35, paying good market rates, on a 1 year contract.

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Location, Either London or Edinburgh.

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Hybrid working, x2 days onsite, x3 days remote.

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The job:

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We are looking for a Customer Journey Manager (Business Analyst) who has expertise in the financial sector, ideally banking, strong Customer Journey experience (mapping/ service design/ client journeys) along with experience within Trade Finance.

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Key Skills & Experience:

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• Strong domain experience in Trade Finance

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• Solid understanding of end-to-end trade workflows and client journeys

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• Proven experience in customer journey mapping / service design

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• Ability to translate client needs into product and technical solutions

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• Strong stakeholder engagement and communication skills

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• Familiarity with cloud, data, and modern architecture patterns

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• Experience working in Agile / hybrid delivery models

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• Understanding of governance frameworks and design review processes

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• Ability to manage complex, multi-system dependencies

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Desirable

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• Experience with Trade platforms (e.g., Surecomp, Finastra, FIS, Credble, etc.)

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• Worked in similar Customer Journey Mapping / Transformation roles.

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• Knowledge of Trade digitisation initiatives (if applicable)

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If this is you, please apply now! You can also reach out to me at richard@hawksworthuk.com

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Thank you.🙂

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