Healthcare Customer Service Executive

Temporary

Monday to Friday – 09:00am – 17:30pm

Stroud

Salary is dependent on experience

Key Responsibilities

In-store support

• Welcome and assist patients attending the branch, providing a professional and reassuring experience
• Ensuring records are accurate and up to date
• Handle walk-in enquiries and provide guidance on services and accessories where appropriate
• Maintain a clean, organised, and professional branch environment at all times

Administration and coordination

• Manage appointments, diaries and patient records using internal systems
• Ensure CRM systems are kept accurate and up to date
• Support general administrative tasks to keep the service running smoothly

Telephone and outbound activity

• Make outbound calls to patients including booking appointments, following up missed visits, and contacting warm leads
• Encourage bookings and attendance where appropriate, in a natural and helpful way
• Handle inbound calls and email enquiries in a timely and professional manner

Customer care

• Provide a high standard of service at all times, handling queries and concerns with empathy and professionalism
• Carry out follow-up calls where required to support patient experience

Core Skills

• Strong communication skills with a friendly and professional approach
• Able to work independently and stay motivated during quieter periods
• Well organised with good attention to detail
• Confident using systems, with the ability to learn new CRM tools
• A patient-focused mindset with strong empathy and emotional awareness
• Comfortable encouraging customers to take the next step where appropriate

Experience

• Previous experience xlqdzyr in a customer-facing or administrative role
• Comfortable speaking with customers over the phone
• Experience in healthcare or a clinical environment is essential
• Experience working in a lone or self-managed role is required

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