Grade: RCS G
Contract Type: Permanent (Full-Time)
Location: DHL Supply Chain – UK & Ireland – remote role but with travel requirements to sites as required.
Drive growth. Deepen partnerships. Deliver impact.
Are you a commercially driven relationship builder who thrives on unlocking growth within major customers? Do you bring energy, curiosity, and a relentless focus on delivering value? If so, we want to hear from you.
We’re looking for a Customer Account Development Director to join our Consumer & Convenience sector, taking ownership of accelerating growth across a portfolio of key accounts: strengthening partnerships, identifying new opportunities, and turning insight into action.
WHAT YOU’LL DO
- Drive profitable growth across strategic customer accounts by identifying and converting new opportunities
- Build deep, trusted relationships with senior customer stakeholders and internal teams
- Shape and execute account development plans aligned to customer ambitions and DHL capabilities
- Spot unmet needs and emerging trends, turning them into compelling, value-led propositions
- Collaborate cross-functionally (operations, solutions, finance) to deliver seamless customer outcomes
- Bring energy and momentum to every interaction, internally and externally
WHAT YOU’LL BRING
- Proven track record in account development, commercial growth, or business development
- Strong ability to influence, engage and challenge constructively at senior levels
- A natural connector and storyteller, able to translate customer needs into impactful solutions
- Commercial acumen with a focus on value creation, not just activity
- High levels of drive, ownership, and resilience
- Experience in logistics, supply chain, FMCG, or retail environments (advantageous)
Why DHL Supply Chain?
- Be part of a market leader shaping the future of supply chain
- Work with iconic brands and complex, high-value partnerships
- Join a team that values energy, collaboration, and ambition
- Opportunity to make a tangible commercial impact without direct line management responsibility
- A culture that empowers you to own outcomes and grow your career
Who thrives here
People who are:
- Curious – always looking for the next opportunity
- Credible – trusted by customers and colleagues alike
- Commercially sharp – focused on outcomes and impact
- Relentless – in pursuit of results and customer success
If you’re ready to take ownership of growth, build meaningful customer partnerships, and make your mark in a fast-moving, high-impact environment, we’d love to hear from you.
WHY JOIN US?
- Use of a company car (or car allowance) including hybrid and electric vehicles
- Private Medical Insurance
- 26 days annual leave with the option to buy additional days
- Discretionary bonus based on performance
- We’re happy to talk about flexible working – just ask about alternative patterns
- Generous pension with up to 8% employer contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
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