Innovation-to-Launch Delivery Manager

BT is developing new innovation products across Connected Solutions that have the potential to create real customer and commercial impact. This role plays a critical part in turning those innovations into solutions that can be confidently launched, sold and supported at scale.

What you’ll be doing. You will be accountable for translating innovation into execution: shaping launch plans, coordinating cross‑functional readiness, equipping sales and service teams, and helping establish repeatable delivery models.

Responsibilities

• Ensure end‑to‑end launch readiness
• Lead business readiness activities for innovation products moving through the Product Innovation Funnel
• Coordinate readiness across sales, service, fulfilment, billing and support
• Identify gaps, risks and dependencies and drive them to resolution
• Provide clear launch readiness recommendations to the Product Manager ahead of Go / No‑Go decisions
• Deliver launches into sales and service
• Plan and coordinate product launches, ensuring smooth execution across all internal teams
• Create clear launch runbooks, playbooks and artefacts that enable consistent delivery
• Ensure products are accepted into CFU sales and service with clarity on ownership and processes
• Enable sales and customer‑facing teams
• Work with Product Marketing to translate product value into clear customer‑facing messages
• Equip sales and service teams with the tools, training and materials needed to sell confidently
• Support early sales activity to ensure feedback loops into product and GTM improvements
• Shape and improve the customer experience
• Map and improve customer journeys across awareness, purchase, delivery, use and support
• Ensure experiences are practical, scalable and aligned with BT’s operating model
• Track performance and support scale‑up
• Monitor early product performance post‑launch and highlight improvement opportunities
• Feed insights back into Product and Growth teams to refine delivery and GTM approaches
• Support the transition of products from innovation‑led delivery into business‑as‑usual ownership

Qualifications

• Experience launching products end‑to‑end, from early concept through to live sales and support.
• Strong understanding of business readiness across sales, service, operations and billing.
• Ability to turn ambiguous ideas into clear, practical and executable plans.
• Experience working cross‑functionally and keeping multiple teams aligned.
• Excellent communication skills, with the ability to simplify complex topics and be clear and resilient.

Desirable skills / experience

• Experience working in innovation, incubation or early‑stage product environments.
• Knowledge of BT’s operating model or experience within a large, matrixed organisation.
• Exposure to physical, fulfilment‑led or partner‑delivered products, including international shipping.

Benefits

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market‑leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

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