Helpdesk Team Lead

Vacancy Detail

Job Title: IT Helpdesk Team Lead

Location: Sheffield, South Yorkshire

Salary: £30,000 – £35,000 PLUS 30 Days Holiday (rising with service), Vendor Certifications, Private Pension, Private Healthcare

We are looking for an IT Helpdesk Team Lead to join a growing Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients.

Responsibilities

• Lead and mentor the helpdesk team, ensuring efficient issue resolution
• Act as an escalation point for complex technical issues
• Oversee daily operations of the helpdesk and maintain SLAs
• Provide hands‑on technical support both remotely and onsite when required
• Manage ticketing systems and drive process improvements
• Assist with onboarding new clients and implementing IT solutions
• Maintain documentation and ensure compliance with IT policies

Requirements

• Experience in an MSP environment is essential
• Strong knowledge of Windows Server, Microsoft 365, and Entra ID
• Experience with networking technologies (firewalls, switches, VPNs)
• Familiarity with virtualization (VMware, Hyper‑V)
• Excellent problem-solving and customer service skills
• Previous experience leading or mentoring a team is a plus

If you have the technical expertise and leadership skills to excel in this role, apply now for immediate consideration and interview.

Apply for this Vacancy

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