Impactful Case Management & Customer Support Specialist

TP is seeking dedicated Contact Centre Agents to join their team in Gateshead. The role involves managing caseloads with compassion and professionalism while ensuring customer well-being through effective case management.

Agents will engage with vulnerable individuals, necessitating excellent communication and judgement skills. This is an on-site position with full-time hours. Successful candidates will enjoy comprehensive training and several employee benefits, including holiday allowances and a robust support programme.

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