Customer Service Dispute Resolution Representative

Fulfilling regulatory Data Subject Access requests and/or Erasures and/or Complaints. Demonstrating ownership and accountability for delivering excellent consumer outcomes with a focus on ‘first time resolution’ and a determination to pursue root cause. To deal with all enquiries and concerns relating to SARS & complaints raised by clients and consumers. Must have excellent listening skills, as well as both oral and written communication skills.

What You Will Do

• Co‑ordinate and respond to Subject Access requests (SARs) within timescales.
• Deal with all enquiries and concerns relating to SARS raised.
• Liaise with teams/departments in order to process SAR requests.
• Prepare appropriate and well‑written correspondence.
• Constantly re‑prioritise with fluctuating volumes of work and remain resilient in difficult and/or sensitive situations involving conflict, bereavement and challenge.
• Communicate, advise and guide on SAR matters with senior management and clinical staff.
• Liaise with external organisations as required.
• Exhibit excellent interpersonal communication and diplomacy skills.
• Frequent communication with a wide range of staff and external contacts, both verbal and written.

What Experience You Need

• Experience working in a regulatory role in complaints and Data Subject access requests.
• Knowledge of GDPR regulations.
• Strong time management and prioritisation skills.
• Strong attention to detail and accuracy.
• A positive and enthusiastic attitude with a genuine desire to help others.
• Excellent communication and interpersonal skills.

What Could Set You Apart

• Any previous experience in a regulatory role within financial services.
• Basic understanding of financial services concepts.
• Additional understanding of GDPR regulations.

Salary: £24,000 + benefits

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