We are a growing ClimateTech business on a mission to disrupt the heating industry with a revolutionary low-carbon heating technology. Decarbonisation of domestic heating is the single biggest challenge facing the UK’s goal to reach Net Zero. Heating represents over 17% of all carbon emissions in the UK.
We launched the tepeo Heat Battery Boiler in 2021 and are focused on bringing it to more customers across the UK, growing our network of tepeoPRO installers and developing new solutions to help even more homes transition away from gas and oil.
We’ve been recognised as one of the most exciting ClimateTech scale-ups in the UK and recently included in the Government’s BUS subsidy scheme. There’s more on our website at tepeo.com.
About the role
At tepeo, we are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued. We are committed to building a team that represents a variety of perspectives and experiences, and we believe that diversity makes us stronger.
We are looking for a Service Engineer to join our Customer Operations team. You will become an expert at servicing, diagnosing faults, and carrying out maintenance on our products in customer homes. You should be someone who cares deeply about customer care, is reliable, courteous, and has great attention to detail.
The ideal candidate has experience as a service engineer for domestic heating products (gas boilers, heat pumps, or solar thermal) and a strong grasp of diagnosing heating system and control issues.
The role
- Full-time employee to start at the earliest available date.
- Location: Remote and mobile (company van provided) – preferably based in or around Hertfordshire or Bedfordshire
- Travel: This role requires extensive travel across London, the South East, and the East of England. Candidates should be comfortable with high mileage and a mobile working environment.
- Carry out service visits to customer homes to address issues with their ZEB heat battery boiler or their heating system. The work would mainly involve diagnostics and breakdowns but also emergency repairs, servicing and warranty matters. It could include replacing electronic circuit boards, control wiring, general maintenance, servicing or other heating configuration factors.
- Carry out field campaigns to modify or upgrade our products in situ to the latest design revision. This could include replacing circuit boards or heating components.
- Remotely support our 3rd party installers with any technical issues they have during the installation or servicing of customer ZEBs.
- Provide feedback and suggestions for improvements to our engineering, customer support and operations teams about things like the design of the product, compatibility with UK heating systems etc.
- Provide excellent customer service and top-quality solutions at all times.
About you
- 3+ years experience as a service engineer that means you understand how to carry out a high quality service visit for a product. We will train you on the servicing requirements for our products.
- Experience of servicing products incorporating electronics and electrical components – ideally boilers, heat pumps or other heating products.
- A full, and preferably clean driving licence is required
- Previous experience within a similarly diverse role is required
- Competent with understanding control wiring and diagnosing faults is preferrable
- Customer service focused professional
- Whilst full product training will be given, you will be confident in your diagnostics skills. Our technical support team will also be there to support you.
- We want people who are passionate about tackling climate change. We firmly believe in the existential threat that climate change poses to us all. This is why we’re changing the way we heat our homes.
£35,000 to £45,000 per year per year depending on experience
- 25 days holiday plus 8 bank holidays and 1 ‘birthday’ holiday
- Life insurance
- Private Medical Insurance
- Optical and Dental Insurance
- Income Protection
- EV Car Scheme
- Cycle to work scheme
- Employee Assistance Programme
- Holiday Purchase Options
- Discounted ZEB for your home
- Collaborative, flexible, and friendly environment
- Be part of a growing technology startup and help shape the future of energy
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