Delivery Program Manager

Role Overview

The Delivery Program Manager is responsible for coordinating and ensuring the smooth execution of design work across enterprise projects. This role focuses on production planning, resource coordination, and workflow consistency. It ensures that design work is well-organised, clearly tracked, and delivered according to agreed timelines and standards. This is an individual contributor role focused on execution, coordination, and operational reliability.

What You Will Own

• Coordinate the day‑to‑day execution of design projects
• Build and maintain production schedules and timelines
• Break down project scope into clear tasks and milestones
• Ensure all work is properly briefed and ready for production
• Track progress across all active projects and follow up on delays
• Ensure deadlines and milestones are met according to plan
• Identify risks early and proactively manage scope, timelines, and expectations
• Resource Allocation & Workload Management: manage how design work is distributed across the team
• Assign work based on availability, skillset, and project needs
• Maintain visibility of individual and team workloads
• Ensure workloads are balanced and deadlines are achievable
• Adjust allocations as priorities or timelines shift
• Highlight capacity constraints or risks to the Solutions Manager
• Delivery Tracking & Reporting: provide clear visibility into project status and performance
• Track progress against timelines and milestones
• Maintain accurate project and resource tracking systems
• Report on delivery status, risks, and delays to Creative Design Leadership
• Support utilisation and capacity reporting
• Ensure data used for reporting is accurate and up to date

Support Alignment Across Teams Involved In Delivery

• Act as the coordination point for project updates and timelines
• Ensure stakeholders have clear and consistent information
• Follow up on dependencies and required inputs
• Escalate issues or blockers when needed

Experience & Profile

• 3+ years experience in project management, creative operations, or delivery within a SaaS, agency, or professional services environment
• Comfortable with automation tooling and frameworks for streamlining and reporting processes (Zapier, Workato, Notion)
• Strong customer‑facing communication skills with enterprise stakeholders
• Demonstrated experience managing multiple concurrent workstreams
• Familiar with the use of Salesforce and Omni for tracking and reporting
• High operational rigor with comfort using project management tools and reporting frameworks

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