D365 CE Solution Architect

Salary and Benefits

Competitive salary depending on experience, plus benefits.

Location

Hybrid (home‑based & working with Kerv Digital office/customer site visits as required), UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ.

Responsibilities

The role will involve:

• Strong implementation background in Dynamics 365 Customer Engagement, especially Customer Service and Field Service.
• Hands‑on Power Platform implementation experience (Power Apps, Power Automate, model‑driven apps).
• Pre‑sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid‑response writing.
• Stakeholder management across executive and front‑line staff.
• Requirements gathering, writing and evolution through business‑process identification, analysis and re‑engineering.
• Leadership of large‑scale Dynamics implementation, principally via online adoption and extensive customisation for bespoke processes.
• Knowledge of cloud‑first architecture, migration planning and execution.
• Technical oversight, including close review of documentation, designs and implemented solutions down to code.
• Strong documentation skills across multiple channels.
• Understanding of Dynamics online architecture, customisation, integration patterns.
• Familiarity with Microsoft 365, especially Azure AD.
• Good entity/data design foundation with MS SQL experience.
• Understanding of source control, particularly Git.
• Practical, hands‑on approach focused on delivering on time.

Desired Attributes

• Happiest working under own direction, but fully supported when needed.
• Attention to detail.
• Escalation handler, achieving win‑win outcomes.
• Effective collaboration with remote teams in India.
• Ability to work flexibly to deliver on‑time against tight timescales.

Benefits

We offer real flexibility, enabling a balanced mix of home, customer sites and office work. The workplace is supportive, collaborative and values innovation. The benefits package includes professional development support, healthcare, tech‑friendly working environment, and additional perks. Some benefits become available post probation.

Company Values

• Think Customer First
• Team is everything
• Spread good vibes
• Build future
• Do the right thing

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