Manager

Manager – Heathrow – London Location: Heathrow Airport, London Contract: Full-time opportunities available At Fortnum & Mason, exceptional service is at the heart of everything we do. As we continue to grow our presence at Heathrow, we are seeking experienced leaders to join our team. We are recruiting for Manager, Deputy Manager and Assistant Manager roles, offering exciting opportunities to join an iconic British brand in a dynamic, international environment. This is a unique opportunity to lead a team representing Fortnum & Mason’s heritage of excellence, delivering thoughtful, personalised service to customers from across the world. As a Manager, you will act as a true ambassador of the brand, ensuring every interaction reflects our reputation for quality, charm, and impeccable attention to detail. Why Work For Us: Competitive salary paid overtime Discretionary annual bonus (up to 5% of salary)* Up to 40% store and restaurant discounts* Subsidised staff restaurant using Fortnum’s ingredients 28 days holiday a day off for your birthday and 5 extra wellbeing days off* Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years *Subject to terms and conditions What You’ll Be Doing: Leading, inspiring, and developing a high-performing team to deliver a world-class, service-led customer experience Acting as a brand ambassador, bringing the Fortnum & Mason story to life with confidence and pride Driving sales performance while maintaining a strong service-first culture Coaching your team to build strong product knowledge across food, gifting, and luxury retail ranges Overseeing the shop floor to ensure exceptional presentation standards that reflect our heritage Creating a warm, welcoming environment for customers and colleagues alike Managing day-to-day operations in a fast-paced airport setting, ensuring efficiency and compliance Supporting recruitment, onboarding, and ongoing development of your team What We Are Looking For: An experienced leader within retail, hospitality, or a customer-focused environment Passionate about delivering outstanding service and creating memorable customer experiences Proud to represent a brand built on heritage, quality, and craftsmanship A natural people leader – warm, engaging, and able to inspire and develop others Commercially aware, with the ability to balance service excellence and sales performance Highly organised, with strong attention to detail in a fast-moving environment Flexible and able to work a variety of shifts, including early mornings, evenings, weekends, and public holidays Please note: Appointment is subject to satisfactory references and pre-employment checks (5 years) Due to the security requirements of working at Heathrow Airport, additional screening may be required If you have a passion for exceptional service and take pride in leading teams to create memorable customer experiences, we would be delighted to hear from you. This is a fantastic opportunity to grow your career within a luxury setting, with opportunities across Manager, Deputy Manager, and Assistant Manager levels. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards41bf1e1f-b16b-4260-a40a-17c77a06fd15…