Choice Housing is one of Northern Irelands leading housing associations, we employ over 500 people with a 50-year legacy of enriching lives through the provision of safe, high quality, and affordable homes. We manage over 14,000 homes and support around 40,000 tenants, delivering a wide range of housing solutions including general needs, sheltered housing, support accommodation, and homes for families with complex needs.
Corporate Services Officer (Complaints) (Temp 51 weeks subject to review)
37hrs/week
Salary Scale:£32,913 – £42,964pa
Job Reference: CSOT/0526
Choice is seeking a Corporate Services Officer on a temporary basis. This person will play a key role in supporting the effective delivery of corporate services across the organisation, with a particular focus on managing and resolving formal complaints.
This role combines complaint investigation and resolution with broader responsibilities in communications, event coordination, and corporate governance. The CSO is responsible for handling sensitive issues, liaising with internal departments and external stakeholders, and contributing to the organisations public image and engagement activities.
Our employees have access to a range of benefits:-
- 22 days annual leave plus an additional 5 days after 5 years service, and 12 public holidays,
- Flexible/Hybrid working opportunities,
- Excellent work-life balance: we support flexible working e.g. accruing an extra 2 days annual leave per month through flexitime, starting hours between 8am and 10am and finishing between 4pm and 6pm
- 6% pension contribution,
- Learning and Development opportunities to include paid courses relevant to your role,
- Paid maternity and paternity leave,
- Bereavement leave,
- Death in service benefit x3 annual salary,
- Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening.
Further information including the job description, personal specification and further benefits can be found on the link on our website,
Completed applications should be returned by 11.30pm, 10th June 2026.
Please be advised that failure to clearly state or reflect the essential criteria in your CV may result in your application not being shortlisted.
Please note, the Association reserves the right to create a reserve list following the interview process.
NB: The panel may enhance the criteria in order to facilitate short-listing of the post.
Choice Housing Ireland Limited is an Equal Opportunities Employer
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