Overview
Job Title: Customer Success Manager (German Speaking)
SailPoint is seeking a passionate, German-speaking Customer Success Manager (CSM) to join our growing team! You will be the trusted advisor for our customers, guiding them to achieve maximum value and security from our identity platform. If you excel at building strategic relationships and want to drive customer loyalty for an industry leader, this role is for you.
Our Customer Success team is at the heart of our customer’s journey. We are responsible for ensuring they achieve their desired business outcomes and realize the full potential of their investment in SailPoint. This is not a quota-carrying sales role; your success is measured by our customers’ success and retention.
Responsibilities
- As a Customer Success Manager, act as the primary advocate for a portfolio of assigned clients, building and sustaining long-term, trusted relationships.
- Develop and execute clear, time-bound engagement plans to ensure the successful delivery of customers’ identity security programs.
- Monitor account health, usage, and satisfaction to proactively address risks or opportunities.
- Act as a business consultant, providing expert coaching on how to leverage SailPoint’s solutions and develop deep insights into clients’ challenges; recommend best practices to solve identity and access management problems.
- Partner with delivery teams on project status and align on mutual success plans; provide strategic updates on client performance to senior leadership and identify opportunities to expand product usage.
- Drive customer loyalty by ensuring verified outcomes with SailPoint’s platform; aim to secure renewals and cultivate a strong base of advocates within accounts.
Requirements
- Self-motivated, customer-centric professional with a passion for technology and relationship building.
- Proven experience in a customer-facing role such as Customer Success, Consulting, or Account Management, preferably within a SaaS or enterprise software company.
- Strong ability to gather, analyze, and synthesize information to provide strategic insights and recommendations.
- Excellent communication and presentation skills; able to explain technical concepts to both technical and non-technical audiences; skilled in setting expectations and mediating discussions.
- Highly organized with the ability to manage priorities for multiple stakeholders in a dynamic environment.
- Ability to build lasting relationships based on trust and take ownership of challenges.
- Strong work ethic with a creative, problem-solving mindset.
- Language: Fluency in both German and English is required.
- Experience with identity governance, security, or project management is a significant advantage.
Travel
This role requires an estimated 10% to 25% travel.
EEO and Application Information
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
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