NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
We are recruiting to the role of Senior Business Support Assistant within the NHSGGC Specialist Children’s Services central management team.
Specialist Children’s Services (SCS) provides clinical services for children and young people who have severe, enduring and complex mental health, disability and neuro‑developmental profiles. SCS is hosted by East Dunbartonshire HSCP and is responsible for the provision of Specialist Paediatric Services (SCPT), Child and Adolescent Mental Health Services (CAMHS) and Specialist Hosted Services across Greater Glasgow and Clyde.
The post-holder must have wide administrative experience and be able to support, encourage and engage with others. The post-holder will contribute significantly to the achievement of the senior management team through efficient provision of a variety of secretarial and administrative duties, working independently for much of the time and demonstrating a clear understanding of SCS services.
Applicants must be flexible in approach, able to manage a variable workload effectively especially under pressure, and possess highly developed IT skills. Corporate business support experience, complaints, HR, eESS and SSTS experience is desirable. Working knowledge of NHS organisation and governance procedures & policies is also desirable.
Please note this post provides business support to the senior management team of Specialist Children’s Services and is not a patient‑facing role.
Duration, Location, and Working Pattern
- Location based in Templeton Business Centre
- Permanent Contract
- Part time (18 hours per week)
- Shift Pattern for this post is TBC within office hours 9am – 5pm
Key Responsibilities
General
- Provide comprehensive secretarial and administrative support to the multi‑disciplinary team.
- Manage patient appointments using electronic systems.
- Handle and prioritise telephone and face‑to‑face enquiries.
Production of Material
- Produce accurate documents, reports and presentations from various sources.
- Assist in compiling SOPs, action plans and related documents.
- Support workforce information systems and planning.
- Assist with surveys, audits, statistics and follow‑up actions.
Meetings
- Prepare agendas, briefing notes and supporting papers.
- Chair admin meetings, issue minutes and action outcomes.
Budget Monitoring / Procurement
- Supervise admin and supplies budgets, including petty‑cash travel expenses.
- Ensure financial processes comply with Standing Financial Instructions.
Records / System Management
- Maintain attendance, absence and sickness records and submit payroll returns.
- Operate the single point of access and track referrals.
- Maintain clinical and correspondence filing systems.
- Update local systems, procedures and protocols.
- Oversee administrative systems, including referral‑tracking processes.
- Support implementation of new services and service redesign.
Staff Responsibilities
- Supervise and motivate business support staff, ensuring cover for core tasks.
- Contribute to KSF/PDP reviews and arrange training.
- Support sickness and absence management.
- Assist with recruitment, induction and training of admin staff.
Complaints / Feedback
- Handle patient feedback and complaints in line with policy.
- Provide information on complaints processes and assist with recording feedback.
Building
- Resolve day‑to‑day operational issues with Estates and other services.
- Support coordination of building works and refurbishments.
Experience / Qualifications
- Must be able to demonstrate competence in the use of a range of computer packages evidenced by experience or formal qualification such as ECDL.
- Recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration, or SVQ in Administration at Level 3, or significant relevant equivalent practical experience.
- Conversant with office procedures and systems and able to demonstrate prior experience of working in a secretarial or administrative role.
Specific Skills/ Knowledge
- Must be able to demonstrate advanced keyboard skills.
- Must be able to demonstrate excellent typing skills, including audio typing.
- Good command of verbal and written English.
- Thorough knowledge of the department and organisation gained through prior experience within the organisation, induction, or a period of orientation of not less than four weeks.
- There will be an ongoing requirement to have a personal development plan agreed with the manager, which will include participation in training and development to update skills as the service evolves.
- Organisational skills, including the ability to deal with a range of non‑routine tasks, apply problem‑solving skills and manage conflicting demands.
Personal Attributes
- Team player
- Attention to detail
- Highly motivated and enthusiastic
- Highly developed time management skills
What We Offer
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e‑learning and classroom‑based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
As an NHS Scotland employee, you will be entitled to a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 hours to 36 hours. Part‑time working hours will be reduced on a pro‑rated basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
NHS Greater Glasgow and Clyde has pledged its commitment to being a Forces Friendly Employer. We welcome applications from the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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