Birmingham Field Service Engineer – Coffee/Vending, On-Call

We’re looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Manager.

Responsibilities

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• Provide on-call weekend rota for Engineer Technical Assistance and reactive calls (one every four weekends)
• Highlight technical skills gaps
• Highlight customer skills gaps
• Manage stock levels
• Manage customer relations at a site level
• Keep up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing customer issues
• Perform any other ad hoc duties and responsibilities that arise on a day-to-day basis or over time within the remit of the role

Key Skills and Qualifications

• Ability to demonstrate an understanding and experience in the remit of the Field Engineers role
• Minimum 2 years experience working in the coffee machine or vending industry
• Competent using phones and laptop
• Excellent communications skills
• Personal integrity
• Analysing and prioritising tasks
• Understand when to inform and when to elevate issues

Benefits

• Opportunity to work in a collaborative and innovative environment
• Professional growth and development opportunities
• Competitive salary and benefits package
• Be part of a company committed to excellence and innovation
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children
• Life Insurance
• Income Protection

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