Support Services Administrator

The role will involve:

Responsibilities

• Provision of an analytical reporting service
• Assisting with service requests, anomalies and complaints
• General administrative support for the laboratory
• Assisting with the invoicing service for commercial
• Assisting with the procurement of goods and services, service requests – analytical data entry, deal with and maintain internal and external customer queries
• Customer service – produce analytical reports, provision of statements and invoicing
• Update and maintain databases
• Quality records – ensure databases are maintained by the team

Qualifications

• Ability to communicate with people at all levels
• Competently deal with answering queries via email and phone
• Excellent customer service skills
• Experience with payments and being an excellent first point of contact

Benefits

• Personal private health care
• 23 days annual leave – rising with length of service
• Flexible working
• Competitive pension scheme – Anglian Water double‑matches your contributions up to 6%
• Bonus scheme
• Flexible benefits to support your well‑being and lifestyle

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