Northampton, United KingdomGlasgow, United Kingdom
As a Business Savings Consultant, you’ll play an instrumental part in completing all aspects of customer service and administration, from application stage through to completion and account administration.
Managing an active portfolio of Business Savings applications, establishing relationships with professionals and taking inbound calls from prospective and existing customers will be but a few of your tasks.
We pride ourselves on providing a world‑class customer experience and expect you to have proven skills in customer service, a high level of attention to detail, a professional can‑do attitude, and a desire to further your skills in these areas.
Hybrid working is available. At least two days per week (or 40 % of your working time if part‑time) are based at our Northampton office. If you are aligned to our Glasgow hub, you will attend weekly collaboration events there.
Nationwide has acquired Virgin Money in October 2024. The integration will be phased and considered over subsequent years.
We offer a highly competitive range of benefits and a generous pay‑sacrifice scheme that may include:
- Private medical insurance
- Competitive pension scheme
- Annual performance‑related bonus
- Training and development opportunities
- Life assurance
- Wellhub access (health and wellness)
- Up to two days of paid volunteering per year
What you’ll be doing
You’ll manage your own individual workload, focusing on reviewing and updating customer information, ensuring appropriate risk ratings, researching through public sources, completing adverse media searches, and contacting customers via email and telephone to confirm accurate records.
You may also support other areas of Business Savings and will receive comprehensive training.
About you
Minimum requirements:
- Proven skills in customer service and administration
- Strong organisational skills capable of handling high activity volume
- Passion for innovation and evidence of new creative solutions
- Experience managing a variety of tasks
- Ability to address customer enquiries accurately and in an excellent customer‑focused manner while complying with regulatory requirements and service standards
- Experience engaging with stakeholders at different levels
We value the following customer‑first behaviours, and we encourage you to demonstrate how you embody them:
- Feel what customers feel – empathise with customer needs and base decisions on feedback.
- Say it straight – communicate honestly and directly, sharing diverse perspectives.
- Push for better – challenge the status‑quo and pursue continuous improvement.
- Get it done – prioritise high‑impact outcomes and take accountability for delivery.
Job Info
- Job Identification 3299
- Apply Before 06/02/2026, 10:55 PM
- Locations
- 1st Floor Kings Park Rd, Northampton, Northamptonshire, NN3 6NW, GB
- 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB
#J-18808-Ljbffr…