Summary
We’re looking for a Service Assistant to join us at Winkworth Arboretum to help busy teams throughout our visitor operations during the autumn colour and Christmas seasons. This role will be expected to work weekends through the Autumn and Winter period. This will be either Saturday or Sunday each week, and on occasions, both days. There may be the option to work some additional weekdays, but this is not a requirement. The hours are generally between 9am – 3pm, although there may be occasions where you’ll be on site until 5pm (4pm in the Winter months). For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it’s like to work here
Reporting to the Welcome Manager, you’ll be part of a wider team of welcome & service assistants and commercial team members. Winkworth Arboretum is famed for its stunning autumn season, with visitors travelling from across the country to see the beautiful display of colours. At Winkworth, there is a new visitor welcome centre and car park, with café and shop for visitors to enjoy. You will be at the heart of the team at Winkworth, welcoming our visitors, signing up new members, and helping visitors in the car park.
What you’ll be doing
The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.
Who we’re looking for
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
National Trust place
Winkworth Arboretum, Hascombe Road, Godalming, GU8 4AD
Documents
Service Assistant – Career Level A1.pdf
Requirements
Compliance.Eligibility to Work in the UK
Additional information
Closing Date: 23rd August 2026
Interview Date: 1st September 2026
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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