We are looking for a highly organised coordinator to support our Community Services team in Barnstaple. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and ensuring our records, data, and compliance are accurate and up to date.
Salary: Up to £26,589 per annum plus benefits.
Location: Barnstaple
Job Type: Permanent, Full Time
What you’ll be doing
- Coordinate day‑to‑day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs/demos/repairs/collections, and managing cancellations and equipment returns.
- Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.
- Manage calls and inboxes, resolve queries at first point of contact where possible, and escalates appropriately when needed.
- Maintain accurate customer records and data quality in line with GDPR and NDH policies.
- Support managers with reporting, monitoring activity and compliance requirements, and help review and improve team procedures.
- Recognise, record and escalat a safeguarding concerns in line with NDH safeguarding procedures.
What we need you to be like
- Customer-focused and approachable – you enjoy helping people, listen well, and have a confident, friendly telephone manner.
- Calm and solution-oriented – you can handle a busy inbox/phone line, resolve issues at first point of contact where possible and know when to escalat.
- Methodical and organised – you can prioritise your workload, meet deadlines and keep multiple processes moving at the same time.
- Detail-driven – you keep accurate, concise records and take pride in high-quality data and admin.
- IT confident – you’re comfortable using systems and Microsoft Office (especially Word and Excel) to track work and produce clear information.
- Professional and discreet – you understand confidentiality and handle sensitive information appropriately.
- A strong communicator and team player – you build positive working relationships and communicate clearly in writing and in person.
- Safeguarding-aware – you’re alert to concerns, take them seriously and follow procedures.
- Committed to our values – you work with integrity, promote health and safety, and are open to learning and development.
Requirements
- Basic DBS check is required.
- Compliance with NDH safeguarding procedures and policies.
Closing date: Tuesday 19 May 2026 – 17:00
Interviews: 27 May & 1 June 2026
Equality and Diversity
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied.
We request that all applications are submitted with a completed Equality & Diversity Form.
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