Strategic Communications Lead – Business Services
All candidates should make sure to read the following job description and information carefully before applying.
Full‑time, 40 hours per week, 8am – 5pm
Hybrid, with UK‑wide travel as required; minimum two days per week at The Shard / Mitie office
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Strategic Communications Lead who will deliver high‑quality internal communications that strengthen understanding, pride and connection for more than 50,000 frontline colleagues across one of Mitie’s largest and most complex divisions.
Role Responsibilities
- Deliver the full internal communications calendar for Business Services, ensuring alignment with the Group narrative and senior leadership priorities.
- Translate strategic and operational priorities into clear, accessible messages that reach diverse frontline audiences, including deskless and shift‑based colleagues.
- Plan and execute BAU communications, operational announcements, safety‑critical updates and people‑focused engagement campaigns.
- Manage quick‑turnaround communications requests while maintaining quality, accuracy and consistency with internal communication standards.
- Commission content through the Channels, Content & Metrics team using clear, audience‑focused briefs aligned with persona models.
- Design and deliver frontline‑focused communications using best‑practice approaches such as huddles, Team Talk Local, manager briefings, MyMitie app content, digital screens, SMS and printed materials.
- Build strong relationships with Regional Managers, Contract Directors and frontline supervisors to embed communication routines into daily operations.
- Use data and insights (MyVoice, Glint, channel analytics) to continuously improve communication effectiveness.
- Act as a day‑to‑day adviser to operational leadership on messaging, timing, and managing communication risk.
- Work closely with HR, Safety, Finance, Operations, Mobilisation and Change teams to ensure communications are aligned and sequenced effectively.
- Support Group and divisional campaigns across culture, safety, benefits, digital adoption and people initiatives.
- Deliver communications for change programmes, restructures, new contract mobilisations and changes to operational ways of working.
- Uphold Mitie’s internal communications standards, tone of voice and governance frameworks, ensuring compliance with regulatory, safety, HR and commercial requirements.
- Maintain communication plans, trackers and approval processes to ensure timely and flawless delivery.
Required Qualifications & Experience
Applicants must meet the below requirements for the role.
- Significant experience delivering internal communications within large, complex, operational environments (e.g., FM, logistics, retail, engineering, frontline services).
- Proven ability to simplify complex or sensitive information for frontline colleagues.
- Strong tactical delivery experience with excellent writing, planning and organisational skills.
- Experience partnering with senior operational stakeholders in high‑pressure, fast‑paced environments.
- Exceptional writing skills with the ability to communicate with empathy and clarity.
- Highly organised, with the ability to manage multiple priorities at pace.
- Strong judgement and confidence supporting urgent communications.
- Understanding of channel strategy and best practice for frontline engagement (e.g., huddles, cascades, mobile app‑based comms).
- Ability to build trusted relationships, influence stakeholders and operate with resilience and professionalism.
There’s a place for you at Mitie — join us today!
Our market‑leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie TeamTogether our diversity makes us stronger.
- Apply Now
Looking to move roles but not leaving the Mitie family? xwzovoh Why not share your experience with others about life at Mitie?
…