Duty Manager

Duty Manager

Location: Brixton, London

Hours: Full time, Permanent (Days, Evenings, Weekends)

Key Responsibilities

• Lead shifts and support the smooth day‑to‑day running of the centre
• Deliver team briefings and manage staffing priorities throughout the day
• Ensure opening, closing, and building safety procedures are completed consistently
• Support supervisors and team members during busy periods
• Manage on‑shift staffing adjustments and escalation of operational issues
• Act as the responsible person on shift during emergencies
• Complete and oversee operational safety checks and walkarounds
• Deliver excellent customer service across the centre
• Resolve customer issues and complaints confidently and professionally
• Support a safe, welcoming, and well‑organised customer journey
• Support training and onboarding of new staff
• Assist with operational training and sign‑offs
• Report and follow up on operational and maintenance issues
• Liaise with contractors and external maintenance teams where required
• Support climbing sessions, inductions, kids clubs, and group bookings where required
• Support retail standards and stock organisation
• Maintain high standards of cleanliness and presentation across the site

Experience & Skills

• Previous experience in hospitality, leisure, retail, climbing, or customer‑facing environments
• Experience leading teams or supervising shifts
• Strong communication and organisational skills
• Ability to stay calm and make decisions in busy environments
• Strong understanding of customer service and operational standards

Shift Schedules

• Days
• Evenings
• Weekends

Perks

• Unlimited free climbing
• Discounted food and retail
• Free hot drinks on shift
• Free studio classes

Salary

£15.10 per hour

How to Apply

Email your CV and cover letter to beth@substation.co.uk. The hiring manager will review applications and contact selected candidates.

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