Are you an experienced implementation professional who thrives on leading complex change and delivering real value for clients? We are looking for a confident and versatile Implementation Senior Lead to join our specialist Implementation Team at NHS Shared Business Services. You’ll be part of a collaborative, high‑performing team that supports NHS organisations through onboarding, transformation and optimisation across Client Onboarding, Data & Technology, Client Success, Mergers & Reconfigurations and Strategic Delivery. Our culture is client‑centred, supportive and improvement‑focused, giving you the opportunity to influence, lead and make a genuine impact across the NHS.
Responsibilities
- Lead end‑to‑end implementation activity for new and existing clients across the A2R and EPM workstreams.
- Act as a senior point of contact for clients, resolve escalations and provide expert guidance and assurance.
- Deliver process impact workshops, walkthroughs, training sessions and best‑practice adoption.
- Analyse and manipulate client data to support decision‑making, migration activities and reporting.
- Support project governance by managing risks, issues, milestones and stakeholder communications.
- Contribute to continuous improvement, best‑practice toolkits and mentoring Implementation Leads.
Qualifications
- Strong expertise in A2R and EPM processes with working knowledge of Planning, Budgeting and Forecasting and Oracle Projects.
- Proven experience leading implementations in a shared services or complex client environment.
- Excellent stakeholder engagement skills with the ability to influence and build trusted relationships.
- Strong analytical capability, including advanced Excel and confidence working with data.
- Resilience, adaptability and the ability to work independently across multiple clients and priorities.
- Outstanding written and verbal communication skills for diverse and senior audiences.
Additional Preferences
- Experience working with Oracle Fusion applications and/or Oracle 12.
- Knowledge of NHS organisations, financial and procurement systems, and shared services best practice.
Details & Benefits
- Employment Type: Full‑time, Permanent
- Location: Leeds
- Security Clearance: DBS
- Salary: Up to £45,000 depending on experience and development needs.
- Annual leave: 25 days (with the option to purchase additional days)
- Health cash plan, life assurance, pension.
- Flexible working arrangements, including hybrid and remote options.
This role offers the opportunity to work in a supportive environment that values flexibility, professional growth and a focus on delivering high‑quality implementations across the NHS.
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