Job Description
The London Borough of Enfield is seeking an experienced and confident Debt Recovery Officer to join our Parking Services team. This key operational role is responsible for managing the full debt recovery process for Penalty Charge Notices (PCNs), ensuring compliance with statutory requirements while delivering a professional and customer-focused service.
Reference Number: EAC-002603
Salary: Scale 6 £35,520 – £37,692
Advert closing date: 05/06/2026
Department: Environment and Communities
Location: Civic Centre Site
Contract type: Permanent
Division: Parking Services
Hours Per Week: 36
About The Role
Reporting to the Debt Recovery Supervisor, you will manage PCNs from debt registration through to closure, including court processes, statutory declarations, and enforcement agent instructions. You will liaise with external bodies such as the Traffic Enforcement Centre, County Courts, Enforcement Agents, and the DVLA, ensuring accurate record keeping, reconciliation of payments, and timely progression of cases.
This role also involves preparing court documentation, attending County Court hearings on behalf of the Council, responding to complex correspondence, handling debtor enquiries, and supporting service improvements through effective case management.
Key Responsibilities
- Allocate and manage warrants issued to Enforcement Agents
- Prepare court papers and attend County Court hearings
- Process statutory declarations and witness statements (in-time and out-of-time)
- Reconcile payments at debt recovery and enforcement stages
- Respond to complaints, enquiries, and correspondence related to debt recovery
- Liaise with external agencies including TEC, DVLA, and Enforcement Agents
- Maintain accurate electronic and manual records
- Support the induction and training of new or agency staff where required
About You
You will have proven experience in parking or traffic debt recovery, with a detailed working knowledge of PCN enforcement processes, traffic legislation, and statutory procedures. You will be confident dealing with the public and external stakeholders, able to explain complex processes clearly and professionally, and comfortable managing sensitive or challenging conversations.
- Communicate clearly and courteously in spoken and written English
- Be highly organised with strong attention to detail
- Work calmly under pressure and manage competing deadlines
- Demonstrate a proactive, responsible, and collaborative approach
- Be confident using IT systems and parking enforcement software
Benefits
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas
- A blend of remote and office based working for most roles
- Interest free season ticket loan repayable over three or ten months
- Career development and learning experiences from a range of training courses and learning methods
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family
- Health and leisure discounts and tax-free bikes for work
- 1 month’s paid sabbatical for registered Social Workers working in Children’s Social Care
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