CRM Coordinator – 12 Month Fixed Term Contract

Mission

To support the CRM Manager in executing and deploying email campaigns that drive customer engagement, loyalty, and lifetime value.

Organisation

Reports to: Senior CRM Manager

Job Location: Shiseido Group London Head Office

Contract type: Fixed Term – 12 Months

Main Responsibilities

• Execute the UKI CRM strategy and ensure all campaigns are delivered in line with agreed plans.
• Manage the CRM communications calendar for each brand in line with marketing and eCommerce plans.
• Build tactical CRM campaigns in line with brand values and strategy.
• Use Photoshop and FIGMA to edit and adapt visual assets for email campaigns, ensuring brand consistency.
• Ensure CRM best practice is shared and leveraged locally across all brands and business units.
• Provide weekly campaign results and analysis to wider teams, including marketing, eCommerce and eRetail.
• Ensure GDPR compliance across all email deployments and data handling.
• Support A/B testing and optimisation initiatives to improve engagement and conversion.
• Liaise with marketing and digital teams to ensure cohesive messaging and brand alignment.

Profile, Skills And Experience Required

• 1–2 years’ experience in email marketing or CRM campaign deployment.
• Familiarity with email platforms (e.g. Salesforce Marketing Cloud, Adobe Campaign, or similar).
• Experience in successfully implementing end-to-end CRM campaigns and reporting.
• Strong attention to detail and ability to manage multiple campaigns simultaneously.
• Exceptional attention to detail and highly organised.
• Knowledge of CRM KPIs, terminology and GDPR compliance.
• Proactive and pragmatic.
• Analytical mindset, comfortable with analysing numbers and reporting.
• Google analytics (universal & GA4).
• Intermediate excel experience.
• Basic Photoshop skills for editing and preparing visual assets for email campaigns.
• High volume consumer goods plus.
• Positive, collaborative attitude and strong communication skills.
• Passionate about customer data and experience.
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success.

Benefits

• 26 days holiday + bank holidays + your birthday day off
• Holiday buy – up to 5 days
• Day off when you get married or move house
• Generous contributory pension scheme – match up to 8%
• Annual performance related bonus
• Private medical insurance with Vitality
• Enhanced parental allowance
• Generous product allocation & discount
• Life Assurance up to 4× your salary
• Flexible & hybrid working
• Wellbeing programmes
• Annual performance and development reviews so you know your career is going in the right direction

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