This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract *** Aftersales & Product Support Specialist~ Are you ready to take your technical expertise in agricultural machinery from the workshop to the field, building lasting relationships with dealers?
~ Do you thrive on problem-solving with training, demonstrations, and aftersales support to help agricultural businesses succeed?
~ Could your passion for farming technology and customer-focused service make you the go-to Aftersales & Product Support Specialist?
Home-office and field-based. Overnight stays when required. Salary and Benefits Package:~ Company truck and fuel card.~25 days annual leave plus bank holidays.~ Life insurance / death in service.~ Private medical insurance.~ Pension plan.~ Laptop, mobile phone and iPad.
This is a permanent, full-time position. Due to the nature of the role there will be times where you will be required to work away from the home office depending on the needs of the business (this will include a number of nights away from your home throughout the year). Working hours are 08:30 – 17:30 Monday to Friday with a 45 minute lunch break. You may be required to work additional hours of the day as reasonably necessary. Join a specialist family-run Agricultural Machinery Manufacturer, bringing innovative, high-quality farm equipment to agricultural dealers and farmers. Be part of a trusted, family-owned brand shaping the future of modern farming. Reporting to the Head of Service, as the Aftersales & Product Support Specialist you will be responsible for providing both technical, sales and after sales support within your designated geographic area – North West, North East and Scotland. In this role you will work closely with the Territory Managers to promote sales and alongside the National Aftersales Manger to provide a high level of aftercare support. A critical element of the role is customer relationship management (CRM), to build relationships with all stakeholders at all levels across both sales and after sales. This is a key position within the business to support dealers – providing training, support, and guidance in both the product sales & after sales process. Increase business opportunities by identifying new prospects/products/services by undertaking data research, analysis and reporting. Provide excellent after sales support. Deliver training and development. Set-up and conduct demonstrations of equipment optimising the performance of machinery, ensuring that all machinery or equipment is built, prepared and checked in preparation of the demonstration. Timely production of weekly / monthly reports to include personal expenses claims. Respond to / or diagnose and resolve customers technical, parts or sales enquiries whether face to face, phone, text or email. Liaise with the Area Sales Manager, Territory Manager or UK sales office were necessary. Social media marketing activities – create, curate and manage published content (images, video & written) to improve SEO and brand awareness. Attend, plan, coordinate, and manage dealer open days / evening events / factory visits. Assist with machinery installation and sales / after sales administration. Maintain inventory records of stock / consignment machines. Provide retail support, during Territory Managers absence or busy periods. General maintenance, repair and detailing of both equipment and machines. Demonstrate a good understanding of the company’s Health & Safety policy. Recent experience in a similar technical support, aftersales or Agricultural Engineer role. Happy to travel across your territory – North West, North East and Scotland. As we are a specialist recruitment business within the Agricultural and Farming industry, we do require that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification which is relevant and necessary for the job that you are applying for.* The Industry (Key Words): Aftersales jobs, product support jobs, product specialist jobs, farm machinery manufacturer jobs, agricultural machinery manufacturer jobs, agricultural jobs, farm jobs, farm machinery jobs, agricultural machinery jobs, agricultural engineer jobs, aftersales support jobs, product support engineer jobs, technical jobs, technical support jobs. Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. xkybehq We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education….