Cybersecurity & Quality Delivery Lead

Service Delivery Manager – Cybersecurity and Quality Engineering

Location: Glasgow / Birmingham / Bristol (Hybrid). Type: Full-time | Permanent. Salary: Up to £46,000 (dependent on experience).

Role Overview

We are looking for a proactive, detail‑driven Service Delivery Manager to coordinate the delivery of our Cybersecurity and Quality Engineering services. This pivotal role involves seamless execution of client engagements, timely delivery of high‑quality services, continuous improvement across operations, and translation of technical risks into business value. All applicants must hold full security clearance (SC) or be eligible, with a minimum of 5 years UK address history.

Key Responsibilities

• Serve as the primary point of contact for client engagements and project delivery.
• Coordinate internal teams, resources, and timelines to meet service level objectives.
• Oversee quality assurance and reporting of test results, vulnerabilities, and recommendations.
• Support pre‑sales activities with technical input and delivery estimations.
• Ensure compliance with industry standards, certifications, and internal governance.
• Track and report performance metrics, SLA adherence, and customer satisfaction.
• Drive continuous improvement in delivery processes, tools, and automation.
• Liaise with third‑party vendors and subcontractors as necessary.

Requirements

• Proven experience in cybersecurity or Quality Engineering service delivery, ideally with a focus on penetration testing.
• Strong understanding of Cyber and Quality Engineering tools and methodologies.
• Familiarity with regulatory frameworks and standards such as ISO 27001 and GDPR.
• Excellent project management and stakeholder communication skills.
• Ability to translate technical risks into business‑relevant language.
• Full security clearance (SC) or eligibility for SC clearance in the UK.
• Relevant certifications such as ITIL a plus.
• Strong attention to detail, accuracy and quality.
• Excellent organisational skills.
• Proven ability to prioritise effectively and consistently deliver high output in a fast‑paced environment.

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