Swindon, United KingdomBournemouth, United KingdomNorthampton, United Kingdom
As a Change Manager in Change Delivery & Readiness, you will scope, plan, manage and deliver medium to large scale divisional projects or a portfolio of smaller change initiatives across Group Mortgages, ensuring change is effectively delivered at the required pace, to the appropriate standards and delivering the required benefits.
This role is within Change Delivery & Readiness, which sits within Business Services (Group Mortgages). Change Delivery & Readiness are responsible for Business Readiness activities for Change that is landing across the MortgageSales & Operational teams for Home including Insurances, Landlord & Intermediary Relationships.
We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours.
This is a 12‑month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you’ll spend at least two days per week, or if part‑time, you’ll spend 40% of your working time, based at either our Bournemouth, Northampton or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing
In this role, you will manage a small team delivering small to medium scale projects within the Group Mortgages change portfolios. Those projects could impact any of our Home and Landlord, Sales and Operational teams and could be policy or controls driven but could also involve organisational change, workforce management improvements, or enhancements to the day‑to‑day Mortgage colleague experience. Your role will include the matrix management of resources to support change delivery, providing support and guidance to ensure their effectiveness. You will also be expected to ensure the quality of change delivery across Mortgages is of a high standard and brings a consistent experience to impacted colleagues.
There will be ambiguity in some of the work, and you will need to identify opportunities, analyse impacts, develop solutions, and implement change with optimal efficiency and effectiveness to support the division’s transformation agenda. The role includes acting as an ambassador for Mortgages, championing the customer (internal and external) as part of change delivery.
Your day‑to‑day role will involve determining the detailed impact of change upon the division, shaping project initiation activity to incorporate the needs of the division, and having a holistic view of all other activity impacting the division to ensure appropriate alignment of deliverables. This includes supporting the development of robust business cases for change activity accompanied by clear benefit realisation plans, to ensure the benefits of change are clearly understood, articulated and driven through to realisation.
A key expectation will be to build and manage key stakeholder relationships across multiple departments and potentially third‑party suppliers. To ensure the right contacts are representing Mortgages to deliver the targeted service and outcomes required by the division. Alongside this, ensuring robust risk management practices are in place, enabling identification, assessment and management through to satisfactory resolution, with particular emphasis on changes which impact the operational risk environment.
Ideally, you should be able to demonstrate an awareness of the Change & Delivery Framework, Change Management methodologies, project governance, RAID management practices, business analysis, impact assessment, and solution design. A history which includes people management would be preferable but not essential, as would experience of using Jira and Confluence.
About you
The minimum requirements for the role are:
- A track record of delivering medium scale business change activity
- Knowledge of change management principles/methodologies and their application
- Knowledge of process improvement techniques and methodologies
- Previous management experience in the financial services environment in a customer service / change delivery role
- Excellent leadership, stakeholder management, and interpersonal skills
- A good understanding across both Landlord & Home Mortgage business areas
Job Info
- Job Identification 3329
- Apply Before 05/28/2026, 10:55 PM
- Locations Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB
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