A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.
Key Responsibilities
- Manage and oversee the day-to-day operations of the relevant administrative teams, ensuring tasks are efficiently allocated and deadlines are met. Resolve issues and make necessary adjustments to staffing levels during periods of sickness or increased workload.
- Conduct staff appraisals, identify training needs, and provide development opportunities for administrative staff. Ensure that mandatory training is completed, and that staff adhere to health and safety standards.
- Lead the recruitment process for administrative positions, including ESRs, advertising roles, shortlisting candidates, conducting interviews, and onboarding new hires where required.
- Ensure that the administrative functions adhere to patient access policies, departmental guidelines, and quality standards. Manage the patient waiting list and ensure compliance with the maximum waiting time targets.
- Act as a key driver for the development and implementation of administrative policies and procedures. Contribute to service development projects aimed at improving efficiency and operational performance.
- Ensure that all clinical sessions are adequately supported by clerical staff. Monitor the allocation of secretarial support for consultants, ensuring all administrative needs are met efficiently.
- Monitor the departmental budget, ensuring the efficient use of resources. Manage administrative‑related expenses, including travel allowances, overtime, and supply procurement.
- Serve as a point of contact between the administrative team, clinical teams, and external stakeholders. Effectively communicate departmental updates, key performance targets, and issues requiring attention.
- Support the delivery of performance targets, including waiting lists, finance and HR.
- Support various projects and developments from inception to implementation.
Opportunities
- Opportunity to develop managerial skills and take the next step into management in healthcare
- Working as part of a dynamic and supportive team
- Supporting improving the lives of children and young people working alongside the clinical teams
Benefits
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24‑hours confidential counselling support
- On‑site Nursery
- On‑site cafes offering staff discounts
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Please note that this advertised position, which is part of occupation code 4141 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
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