Hard Services Manager

CBRE Global Workplace Solutions is a leading provider of integrated facilities and corporate real estate management. We are recruiting a Hard Services Manager for our site in Melton Mowbray.

Role Summary

• Serve as campus point of contact responsible for all technical service delivery on behalf of CBRE GWS.
• Execute control processes around maintenance work (planned, corrective and reactive).
• Provide leadership for a range of hard engineering services and ensure compliance with statutory law, CBRE GWS and Mars UK quality procedures. Support audits from a technical compliance perspective.
• Ensure services are delivered in compliance with legislative, client and CBRE health, safety and environmental programmes.
• Act as Hard Services point of contact for all in / out of scope technical activities and provide technical support across a wide spectrum of industrial technical services to the CBRE team and client.
• Assess and authorise technicians on contract for non complex low voltage work, as required for new starters or refresher training.
• Manage a small team of technicians to deliver hard services utilising CBRE‑employed resources (self‑perform). Maximise the volume of work that is self‑performed.
• Manage specialist subcontractors where required, ensuring work is carried out in compliance with legislative, client and CBRE health, safety and environmental programmes.
• Champion maintenance excellence and drive continuous improvement in technical service delivery wherever possible.
• Assist in providing solutions and associated quotations for small project works that fall within a technical/specialist remit.
• Identify potential business opportunities for increased scope and additional services.
• Manage the technical service delivery across the campus.
• Assist in conducting incident reviews and root cause analysis, site stand‑downs and drive consequence management for all incidents in conjunction with the QHSE team.
• Manage life cycle assessment and capital planning process working closely with the account management team and Global Asset Management Director.
• Undertake technical assessments for new change control requests, in line with Mars UK engineering requirements.
• Manage the asset registration process into site CMMS systems, along with the updating and maintenance and operation of the Waltham CMMS system.
• Serve as the go‑to assessor for training requirements for newly installed assets.

Qualifications / Competencies Required

• Engineering Apprenticeship.
• Recognised Level 3 Qualification in Mechanical & Electrical Engineering or similar.
• Qualified approved electrician or mechanical engineer with appropriate qualifications.
• Recognised water/Legionella management qualification.
• Strong knowledge of Health & Safety compliance with a recognised H&S qualification.
• Building Management Systems experience.

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