Customer Operations Assistant£27,976 per annum | Full time, Permanent
Please note, this role will be based at our Scotswood road side for 6 months of the year.
A Little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.
It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What you’ll be doing
Our Customer Operations team is responsible for making sure that customer packages run smoothly behind the scenes. Due to the nature of what the team do, your role will be varied.
You may be responsible for a combination of the below:
Opening and closing accounts with suppliers for the tenancy start and end dates & to accurate meter readings to ensure billing is accurate.
Answering inbound calls from suppliers and monitoring email mailboxes.
Working through any incoming post and ensuring that all bills are paid and allocated to the correct packages.
Managing customer queries through our partner providers portals
Auditing packages to ensure that all utility services have been set up correctly and highlighting areas where additional information is required
Managing the packing and shipment of Broadband routers to our customers
Working through incoming tickets and owning the ticket through to resolution
Accurate note and data input, ensuring all relevant spreadsheets, tickets and packages are updated correctly
Completing your workload efficiently and accurately within the teams SLA’s and inline with our KPI’s
Working closely with the Customer Support team to ensure that any customer queries are answered in a timely manner
Producing daily reporting on productivity
Assisting in the development & improvements in processes for the Customer Operations team
Working closely with suppliers to improve supplier relations and communication
A little bit about you
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