We are seeking a compassionate and organised Administration Officer to join our dedicated Bereavement Services team. Solihull’s Bereavement Services play a vital role in supporting our diverse, multi-cultural community by providing burial and cremation services for people of all faiths and none. Our services are delivered across Robin Hood Cemetery and Crematorium, Woodlands Cemetery and Crematorium, and Widney Manor Cemetery. As an Administration Officer, you will provide comprehensive clerical and administrative support to the service, contributing to both its day‑to‑day delivery and its future development. Acting as a first point of contact, you will communicate professionally and sensitively with Funeral Directors, Stonemasons and bereaved members of the public, both face‑to‑face and via telephone and written correspondence. The role involves handling highly confidential and sensitive information, accurately inputting cremation and burial data, and maintaining statutory and legal records to a high standard. This is a demanding but rewarding role where attention to detail, empathy and professionalism are essential.
Job Responsibilities
- Level 3 qualification in a relevant subject (e.g. Administration) or significant, relevant administrative experience
- The ability to deal sensitively with all aspects of Bereavement, maintaining confidentiality at all times.
- High levels of computer literacy with excellent keyboard skills
- Clear and effective verbal and written communication skills
- The ability to produce accurate, high‑quality work under pressure
- Strong organisational skills with the ability to prioritise workloads and meet competing deadlines.
- The ability to work independently and use your own initiative.
In return, you will join a small, friendly and supportive team committed to continuously shaping and improving Bereavement Services for current and future service users. This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Benefits
- Generous annual leave entitlements with the opportunity to purchase up to 10‑days additional leave per year
- A flexitime scheme
- Access to our Employee Assistance Programme – a 24‑hour independent, free and confidential advice and support service
- Family and carer friendly policies
- Access to the Local Government Pension Scheme
- Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.
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