Quality Coach: Elevate CX & Team Performance

ConnexAI is seeking a Quality Coach in Manchester to expand the Quality team. In this role, you’ll monitor agents and their performance, offering constructive feedback to enhance quality. You’ll identify ways to improve processes and ensure service standards meet or exceed expectations.

The ideal candidate has at least 6 months of experience in a call centre environment, strong customer service skills, and a growth-oriented mindset. Join us to help drive exceptional customer experiences!

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