Customer Advisor

Overview

B&Q Inverness is looking for a Customer Advisor to work part‑time (12–24 hours per week) on a 3‑month fixed term contract. Shifts are available Monday‑Sunday 7:00 am–10:00 pm. The role offers a notional hourly rate of £13.37 (inclusive of a £0.27 store‑specific allowance).

Responsibilities

• Provide expert product advice and support to customers on home improvement projects.
• Assist with sales, stock management, display set‑up, and store presentation.
• Develop product knowledge, including paint‑mixing and timber cutting when trained.
• Use store technology and systems to enhance customer experience.
• Work in a team and cover a rotating schedule that includes weekends, evenings and bank holidays.
• Maintain a welcoming and professional store environment.

Qualifications

• Friendly, outgoing personality with an enthusiasm for home improvement.
• Excellent customer service and communication skills.
• Ability to learn new technologies and adapt to changing processes.
• Team‑player who can work flexible hours, including weekends and bank holidays.
• Previous retail or customer‑facing experience is desirable but not essential.

Benefits

• Competitive hourly pay.
• Paid holiday (6.6 weeks).
• Employee benefits: pension scheme, ShareSave options, payroll giving, Employee Assistance Programme.
• Shopping discounts and wellbeing support.
• Flexible scheduling and breaks to support work‑life balance.

Contact

For recruitment adjustments or queries, email recruitment@b-and-q.co.uk.

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