Head of Operations – Integrated Facilities Management
Mitie | National role
Mitie is seeking an experienced and driven Head of Operations to lead delivery across a high‑profile national portfolio.
This is a critical leadership role, acting as deputy to the Account Director, where you will take ownership of operational performance, strengthen senior client relationships, and drive meaningful improvement across a complex, multi‑site IFM contract.
This is not a maintenance role — it’s an opportunity for a proven leader to step into a visible, high‑impact environment and make a difference.
The Role
You will lead the delivery of integrated facilities services across multiple sites, ensuring safe, compliant, and high‑performing operations across both hard and soft service lines.
Key responsibilities include:
- Leading national IFM delivery across hard services (M&E, fabric) and soft services (cleaning, catering, workplace services, front‑of‑house)
- Driving consistent performance against KPIs, SLAs, and contractual obligations
- Leading, developing, and inspiring a team of senior operational leaders
- Strengthening client confidence and stakeholder relationships at a senior level
- Identifying opportunities for continuous improvement and service innovation
- Supporting the delivery of the Account Plan and wider strategic objectives
- Ensuring full compliance across HSE, statutory, and contractual requirements
- Leading performance reviews, reporting, and operational governance
What We’re Looking For
Experience
- Senior‑level experience in Integrated Facilities Management (IFM)
- Proven track record delivering multi‑site, national portfolios
- Strong experience across both hard and soft FM services
- Experience managing subcontractors, suppliers, and complex delivery models
Leadership
- Experience leading senior managers within multi‑layered teams
- Track record of transformation, stabilisation, or culture change
- Ability to operate as a trusted number two with progression to Account Director
Client Engagement
- Highly credible, confident, and visible with senior stakeholders
- Strong relationship builder with the ability to influence and rebuild trust
- Commercially aware and solutions‑focused
Technical & Operational
- Strong understanding of compliance, H&S, and statutory FM requirements
- Commercially astute, with experience in budgets, reporting, and performance management
#J-18808-Ljbffr…