What you’ll do
- Design, develop and optimise GenAI-powered search and conversational chatbot experiences that integrate seamlessly into scalable mobile and TV applications used by end users
- Build retrieval-augmented generation (RAG) pipelines combining LLMs with structured and unstructured data
- Optimise relevance, latency, and response quality for interactive UI components
- Evaluate and improve models using real-world feedback, analytics and experimentation
- Collaborate closely with frontend, product, and UX teams to embed AI components into user-facing applications
- Contribute to system architecture, model selection, and deployment strategies
- Provide technical guidance and mentorship to junior members of the engineering team
- Participate in Scrum / agile process
- Participate in on-call support with the rest of the team
What you’ll bring
- Extensive experience with traditional machine learning systems and GenAI (LLMs, agent frameworks), including proven delivery of GenAI‑powered search or chatbot solutions in production
- Working experience and in‑depth understanding of Large Language Models (LLMs)
- Working experience and in‑depth understanding of vector databases and semantic search
- Working experience and in‑depth understanding of Retrieval‑Augmented Generation (RAG)
- Extensive programming expertise, primarily in Python, delivering ML and GenAI solutions with a language‑agnostic mindset
- Familiarity with cloud services (e.g. AWS Lambda best practices)
- Strong team player and confident communicator with experience as a tech lead and individual contributor in agile, fast‑paced environments
Team overview
Global Product is the team behind your favourite Sky products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self‑motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. From Sky Glass, Sky Q, Peacock and NOW to news and sports apps, we make entertainment even better, and we can’t wait to get started on what’s next.
The rewards
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Inclusion & how you’ll work
We are a Disability Confident Employer and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space
Osterley
Our Osterley Campus is a 10‑minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
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