Sales Advisor – Customer Success

Job Description

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nAbout the rolen

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The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements.  The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.

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nWhat you will be doingn

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• Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.

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• Ensure an understanding of BT’s products and services to be able to effectively retain, acquire  and upsell customers and ensure that the customer’s needs are being appropriately met.

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• To drive outbound calls to retain & grow existing customers & also acquire new customers in 10-100 customer segment.

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• Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice. May sell products across multiple towers to the same customer if required to meet their needs.

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• Develop successful, sustainable, and profitable relationships within the defined account base. Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.

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•  Following BT sales methodology and procedures to retain, develop and grow business such as; effective questioning to landscape accounts.

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• Thrive in a target driven, customer facing environment in order to achieve targets and KPIs. Targets may include; customer contact activity, product sales volumes, pipeline health and SOV/ revenue growth.

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• Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.

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• Identify both new business opportunities and growth opportunities within the account base.

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• Influence decision makers to make timely decisions that help us achieve the business outcomes.

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nWhat you'll need to succeedn

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Essential

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•  Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.

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• Comfortable using IT systems, databases and software packages – previous experience with data bases, data savvy, emails and UC such as Teams.

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• Customer service skills – awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.

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• Adaptable and willing to learn – able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so

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• Experience in a sales environment.

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Desirable

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• Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.

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• Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.

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nBenefitsn

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Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

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• Access to an online private GP 24/7 for you and your immediate family 

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• Market-leading paid carers leave with up to 2 weeks off 

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• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

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• Discounted EE and BT products, including mobile and broadband

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• Market leading Pension scheme – 5% from you and 10% from us

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• Holiday purchase scheme

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You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

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