Neighbourhood Officer – Fully Site Based (Temp: London)

Pertemps Network Group are delighted to be in partnership with a London Housing Provider to recruit an enthusiastic and customer-focused Neighbourhood Officer to join their Neighbourhood Services team. Based from a local area housing office, you will play a pivotal role in delivering high-quality, front-line housing management services across a defined patch. Key ResponsibilitiesManage a patch of tenancies, leases and licences, acting as the main point of contact for residentsDeliver a customer-focused housing management service, ensuring residents’ needs are addressed professionally and promptlyUndertake tenancy and leasehold management, including tenancy sign-ups, sustainment and enforcement where requiredManage and respond to anti-social behaviour (ASB) cases in line with policy and legislationCarry out estate inspections, identify environmental issues and work with internal and external partners to resolve themComplete tenancy verification checks and support fraud prevention activityRespond to neighbourhood issues, emergencies and service requests efficientlyMaintain accurate case records and ensure compliance with housing policies and proceduresAttend evening meetings and out-of-hours emergencies when requiredRate: £27-£29 Umbrella Location: London Hours: Full-time Contract: 3-6 MonthsAbout You You will bring either direct housing management experience or strong transferable skills from a related customer-facing or enforcement role, alongside a genuine commitment to supporting residents. You will demonstrate:Strong customer care and communication skills, with the ability to handle sensitive situations professionallyA proactive and solutions-focused approach to problem solvingThe ability to manage a busy workload, prioritise effectively and work independentlyConfidence working in a front-line, estate-based environmentA flexible approach to working hours, including evenings when necessaryWhat We OfferA challenging and varied role within a supportive and high-performing teamExposure to a broad range of housing management responsibilitiesOngoing support from your line manager and wider serviceOpportunities to develop housing knowledge, skills and experience within a respected London housing organisationCompetitive salary and access to a strong local government benefits package, including pension and leave entitlementsThe organisation recruits for attitude as much as experience. We are looking for:Enthusiastic and motivatedKeen to learn and developAdaptable and resilient in a fast-paced environmentCommitted to delivering positive outcomes for residents This is a varied, operational role, ideal for someone who enjoys working closely with residents, resolving issues proactively, and contributing to safe, sustainable communities.If you are an experienced or aspiring Neighbourhood / Housing Officer looking for a rewarding opportunity within a London housing provider, we would love to hear from you. Apply now to take the next step in your housing career and make a real difference to local communities….