LiveOps Manager

At watch.fun, we’re building a luxury watch drop platform. Your path to a Rolex for $19. New drops every week, every watch guaranteed authentic, and every draw provably fair. We’re partnered with Wristcheck and backed by Solana Ventures, and we’re making luck luxury’s fairest currency.

The role:

You’ll own the live operations calendar and drive retention across the platform. You’ll work directly with the Product Lead, development team, and marketing team to build a LiveOps function that is structured, data-driven, and continuously improving.

Key Responsibilities:

• Own the LiveOps calendar end-to-end including planning, scheduling, and executing content drops, offers, and campaigns across user segments.
• Own churn reduction and retention improvement. Propose solutions, take ownership of their execution, and track outcomes.
• Own small product improvements end-to-end from hypothesis and spec to coordination with the team and results tracking.
• Produce analytical reports on product health, offer performance, and user retention. Go beyond existing dashboards by defining your own metrics, forming hypotheses, and surfacing insights that drive business decisions.
• Work with the marketing team to align LiveOps campaigns with broader acquisition and retention efforts.
• Maintain clear documentation and reporting so all team members always understand what is running, why, and how it is performing.

Qualification & Skills:

• +2 years of experience working on a product with a full LiveOps calendar. This can be a game, iGaming, or a similar product. What matters is a solid understanding of live ops calendar structure, content distribution, and offer segmentation across user categories.
• Comfortable owning analytics for new features and campaigns, not just reading existing dashboards.
• Actively uses AI tools and keeps up with what is new.
• Strong English communication skills for documentation and reporting across the team.
• Interest in crypto, collectibles, luxury, or consumer products is a plus.

Our Culture:

• Customer Obsession: Everything we build starts and ends with our customers. Every decision runs through that lens.
• Compete to Win: We have a competitive spirit, but what drives us is the relentless pursuit of excellence. Moving fast, raising the bar, and never settling.
• Mission Over Self: The platform comes first. Individual preferences take a back seat to what moves us forward.
• Trust Your Team: We communicate openly and empower people to make real decisions. No micromanagement, no bottlenecks.
• Trust Yourself: Take risks. Make calls. Own the outcome, win or lose.
• Be Direct: Honest, constructive feedback is how we grow. Say what you mean.
• Move Fast, Learn Faster: We ship, we iterate, we improve. Speed is a competitive advantage and we use it.
• Transparency First: We hold ourselves to the same standard we set for our platform. Open by default, internally and externally.
• Own It:  Whatever is yours to do, do it fully. No waiting around, no pointing fingers.

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