PRODUCT MANAGER (Destination / not technical)

CROYDON— HYBRID| 2 DAYS OFFICE, 3 DAYS HOME

COMPETITIVE SALARY — PLUS BENEFITS

Product Manager job in Croydon (hybrid) working for a specialist tour operator, covering a nice portfolio of destination travel products. This is a hands‑on, commercially focused role managing the complete product lifecycle — from contracting and rate negotiation through to pricing, loading and in‑market performance — on a 12‑month maternity cover contract.

• Have hands‑on experience managing travel products from contracting through to customer delivery?
• Thrive in a commercially focused role where you own the numbers — pricing, margins, supplier negotiations?
• Know how to build strong supplier relationships and turn them into commercial advantage?
• Spot opportunities to refine or re‑engineer a product before the customer notices the problem?
• Bring genuine enthusiasm for destination travel — and the drive to know your portfolio inside out?

They are now seeking a Product Manager to take full commercial ownership of a niche sector within their product range — playing a central role in shaping how these destinations are contracted, positioned and delivered to customers.

Responsibilities

• Contract and develop commercially successful, innovative holiday products
• Manage existing products — identifying where refinement or re‑engineering can improve performance
• Ensure holidays are accurately costed, loaded and marketed on and offline
• Negotiate competitive rates, overrides and marketing funds with suppliers
• Track competitor activity and customer insights across Latam and Asia markets
• Build strong supplier and tourist board relationships, including joint marketing campaigns
• Brief and train internal teams on your destinations
• Monitor quality and customer satisfaction — acting swiftly when needed
• Support the wider team and Emergency Response function when required

Qualifications

• Proven travel industry experience in a similar product role
• Strong contracting and negotiation skills
• Commercial acumen and an analytical mindset
• Ability to manage multiple projects simultaneously in a fast‑moving environment
• Strong communicator and collaborator across internal and external stakeholders
• Confident working with Microsoft Office, including Excel
• Genuine enthusiasm for travel and destination knowledge

Benefits

• Competitive salary – full package shared with shortlisted candidates
• Generous annual leave allowance
• Discount off the company’s own holiday programme
• Considerate family leave arrangements
• Health and wellbeing benefits
• Access to voluntary benefits including EV purchase schemes, activity passes, menopause support and lifestyle brand discounts
• Opportunity to travel to destinations and experience the holidays first‑hand
• Hybrid working – 2 days in the Croydon office, 3 days from home

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