Security Supervisor

Security Supervisor Contract: Banking Location: Birmingham, B3 3AY Hours of work: 48 Working Pattern: 4 days / 6 off / 4 nights / 4 off / 3 days / 3 nights / 4 off Contract Type: Permanent Hourly Rate: £16.69 Are you passionate about safety and delivering a great customer experience? As Security Supervisor, you will represent the professional standards and corporate presence of a prestigious financial institution, delivering a seamless blend of high-level security and exceptional client service. In this high-profile role, you will take ownership of all security operations within your designated building, ensuring the protection of people, property, and critical infrastructure while maintaining a safe, secure, and welcoming environment. Acting as a visible leader, you will oversee incident management, respond decisively to emerging situations, and ensure full compliance with corporate policies and procedures. Working closely with operational management and client stakeholders, you will drive a professional, efficient, and customer-focused service that reflects the reputation, values, and standards of the organisation.  The Role Take responsibility for the physical security of the premises in conjunction with the other Supervisor on duty. Lead shift operations, fostering a high-morale team culture and delivering first-line HR duties, including appraisals, training, mentoring and disciplinary processes. Roster and staff the security team in line with the agreed staffing plan, working with the Scheduler as required. Manage the security team on shift, including daily rotas, roll call, shift administration, standing orders and noticeboard updates. Act as Incident Commander during incidents and alarm activations, ensuring correct escalation procedures are followed. Ensure full compliance with SOPs, Assignment Instructions and Risk Assessments at all times. Lead on inductions, training and mentoring of new starters in conjunction with the ISS Management Team. Operate and oversee control room functions, including CCTV, alarms, access control systems and incident coordination. About You Proven experience in a corporate security environment, including incident management and control room operations. Hold a valid and appropriate SIA Licence, with experience using CCTV, access control and integrated security systems. Willingness to successfully complete the required Supervisor training programme. Current First Aid qualification required. Physically capable of patrolling large areas and managing access points. Confident, professional and customer focused when engaging with clients, visitors, staff and contractors. Strong communication and interpersonal skills, fluent in written and spoken English. IT literate with the ability to produce accurate reports and operate security systems. Calm, reliable and effective under pressure, with a flexible and professional approach. Demonstrable experience managing incidents and emergency situations effectively. Please note: due to the nature of this role, candidates must be able to meet stringent security vetting requirements. Applications that cannot meet these criteria may not be progressed. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….