Alliance Medicalare recruiting for aMedical Administrator to join our busy and friendly team at our centre inHolywood Road, Belfast.
This is afull-time, permanent contract(37.5 hours per week) with working hours betweenMonday and Friday, 7:15am8:15pm.
Contract:Full-time, Permanent contract
Working hours:37.5 hours per week
Candidate is required to be flexible between Mon-Friday, 7.15am-8.15pm & in busier times Sat and Sun 7.15am-8.15pm.
Typical shift patterns are: 7.15 – 8.15 x 3 a week
This will suit an individual who is enthusiastic and thrives in a fast-paced environment where accuracy is key. The successful candidates will be involved in confirming & scheduling radiology appointments, updating systems, making & receiving phone calls, being the first point of contact to the patients when they arrive to the centre & providing excellent customer service at all times.
Key Responsibilities:
- Schedule and confirm radiology appointments with sensitivity and precision
- Serve as the first point of contact for patients and families, ensuring a warm and professional welcome
- Handle incoming and outgoing phone calls and manage appointment-related queries
- Accurately update patient records and internal booking systems
- Work closely with radiology and clinical staff to ensure smooth day-to-day operations
- Provide consistent, compassionate support to patients and their families throughout their visit
- Assist Radiographers and act as a chaperone if required for the patients and clinicians benefit.
- Provide reassurance to patients by way of clear explanation as to the nature of an examination.
Key Requirements:
- Strong communication and interpersonal skills
- Previous experience in medical administration or a healthcare setting
- A calm, caring nature
- High attention to detail and accuracy under pressure
- Flexible and adaptable team player
- A background in customer service is a plus
Why Choose Alliance Medical?
- Employee Assistance Programme
- Wellbeing and mental health initiatives
- Competitive Salary
- Family Friendly Working Arrangements
- 25 Annual Leave Days (plus 2 Company days)
- Health Insurance
- Paid Maternity Leave
- Wedding Day Leave
- Maternity Leave Coaching
- Paid Sick Leave
- Fertility Leave
- Pregnancy Loss Leave
- Excellent Pension Scheme
- Educational Assistance
- Professional Development & Ongoing training
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