Head of Ecommerce

Our client is a high-growth, direct-to-consumer brand redefining a traditional consumer category through premium, design-led products and a sustainability-first approach. With rapid scaling and a loyal customer base, they are entering their next phase of commercial expansion.

The Opportunity

• Own the commercial merchandising strategy behind a fast-scaling DTC business
• Shape how products are bundled, priced, and positioned to drive growth
• Operate at the intersection of Growth, Product, and Operations
• Influence key levers including AOV, LTV, and margin performance
• Join at a pivotal moment where experimentation and innovation are encouraged

Responsibilities

• Develop and execute merchandising strategies across acquisition, retention, and reactivation
• Build high-performing product bundles and optimise SKU architecture
• Own margin performance at SKU level, balancing profitability with growth
• Translate demand forecasts into live trading plans with cross-functional teams

Your Profile

• Experience in DTC, eCommerce, or merchandising roles
• Strong commercial acumen with confidence in pricing and margin management
• Detail-oriented with experience managing SKUs and product data
• Collaborative mindset, comfortable working across multiple teams
• Proactive problem-solver with a test-and-learn approach

How to Apply

To apply for this outstanding opportunity, please contact Beth Rosser at Pivotal for a confidential discussion on 07586047008 or email me at justin.allen@pivotallondon.co.uk.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

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