Head of Product, Payments-as-a-Service

Job Description Summary

This is an exciting opportunity for an entrepreneurial individual to join the UK’s largest digital bank and expand into new revenue opportunities using existing Group capabilities and technologies to external clients. The Product Lead, Payments-as-a-Service (PaaS) will lead the development, commercialisation and delivery of the Group’s expanded “Payments as a Service” ambition, shaping the future of PaaS across internal and external partners.

Job Title

Head of Product, Payments-as-a-Service

Salary

£126,523 – £148,850

Location

London

Working Pattern

Hybrid; at least two days per week at our office.

Responsibilities

• Strategy & Vision for Payments-as-a-Service – Define the strategic vision and multiyear roadmap for the Group’s PaaS capabilities; assess market trends and regulatory change; shape commercial and operating models; build business cases and secure funding.
• Proposition & Product Development – Identify customer needs and design innovative PaaS propositions; own end‑to‑end product lifecycle, including discovery, framing, scoping, design, MVP definition and delivery oversight; lead proposition development for existing and new markets; partner with engineering, architecture, treasury, payments operations and regulatory teams to ensure designs are scalable, compliant, secure and commercially viable.
• External Business Development – Actively explore partnership opportunities with commercial models, joint propositions or collaborations.
• Delivery Leadership & Roadmap Execution – Define and prioritise the PaaS roadmap; guide cross‑functional delivery, ensuring clarity on value, scope, KPIs and customer outcomes; oversee launch and BAU optimisation of new PaaS journeys.
• Commercial Outcomes & Investment Performance – Develop investment cases, track commercial, operational and customer outcomes; own performance metrics, reporting and continuous improvement actions; work with finance, commercial teams and business units to shape pricing, value models and commercial constructs.

Qualifications

• Deep understanding of payments, including cards, wallets and emerging technologies.
• Background in commercial, strategy or product leadership roles in payments‑focused fintechs or banks.
• Technical background and experience in product development of software products/services.
• Proven experience building, launching and managing new payments products, services or platforms in the business market, including large merchants, payments companies and financial institutions.
• Strong experience in developing commercial propositions and constructing detailed business cases.
• Experience designing, launching or scaling new markets, propositions or business models, including white‑label, embedded or platform‑based solutions.
• Ability to influence senior stakeholders and secure alignment and investment across complex organisations.
• Strong analytical, strategic thinking and structured problem‑solving skills.

Additional Experience That Would Be Useful

• Extensive knowledge of API‑based platforms, embedded finance, Banking‑as‑a‑Service and technical financial infrastructure.
• Experience working in environments requiring both innovation and appropriate risk management.
• Demonstrated ability to operate at pace, with ambiguity, and create clarity where little exists.

Benefits

• A generous pension contribution of up to 15 %
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits that can be adapted to lifestyle, such as discounted shopping
• 30 days holiday, plus bank holidays
• Wellbeing initiatives and generous parental leave policies

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