Quality Complaints Engineer

Company: CMS2 – Critical Maritime Systems & Support
Apply for the Quality Complaints Engineer
Location: Portsmouth
Job Description:

As a Supplier Quality Engineer, you will be responsible for assuring the quality of products and services supplied by external suppliers, ensuring full compliance with organisational, customer, and regulatory requirements. You will drive supplier quality performance through effective quality management processes, audits, supplier development activities, and cross‑functional collaboration. The role requires significant travel across the UK (approximately 60%). While it reports to the Operational Quality Manager based at the Portsmouth site, the position could also be suited to an individual located in the North of the UK to better support travel requirements.

Supplier Quality Management Develop, implement, and maintain supplier quality management systems and processes. Establish and communicate supplier quality standards, specifications, and quality plans. Ensure supplier compliance with contractual, regulatory, and organisational requirements.Evaluate and support the selection of suppliers based on quality, cost, delivery, and service performance. Manage material quality for Stainless Steel, Aluminium, and Carbon Steel supply chains.Audits & Inspections Perform product and process inspections including dimensional, trial, final, and FAIR inspections. Work in partnership with suppliers to improve quality performance and capability. Provide technical guidance, quality support, and training where required. Quality Metrics & Reporting Monitor, analyse, and report supplier quality performance (e.g. defect rates, on‑time delivery). Prepare quality performance reports for internal stakeholders and senior management. Use data‑driven insight to identify trends and improvement opportunities.Work closely with Procurement, Engineering, Production, and Operations teams. Clearly communicate quality expectations, requirements, and feedback to suppliers. Act as the quality escalation point for supplier‑related issues.Identify opportunities to improve supplier quality processes, systems, and performance. Stay current with industry best practice, standards, and regulatory developments. Degree in Engineering, Quality Management, or a related discipline or equivalent apprenticeship qualification – CSWIP 3.0 / 3.1 / 3.2 to BS EN ISO 17637

Substantial experience in Supplier Quality Engineering or a closely related role Strong understanding of defence regulatory requirements, including: Quality Management Systems: ISO 9001, AS9100, AS9102 Visual welding inspection, NDT, VT PCN Level 1 and/or AWS certification Ability to read and interpret 3D models, DWF, STEP files, and PDFs Proficiency in quality tools and systems (e.g. Minitab, SAP QM) Six Sigma or other recognised quality improvement certifications

Commercially aware with an understanding of how quality performance impacts production and customer fulfilment Welcomes and promotes diversity and inclusion

Travel Requirements

Approximately 60% travel / 40% office based

Candidates must have passed UK security clearance to the Security Check level or be able to obtain this level. Along with competitive salaries, CMS2 offers a great benefits package that includes life insurance, a generous leave allowance and more….

Posted: May 28th, 2026