Our client is offering an opportunity for the role of Family Engagement Manager in London. In this role, you will oversee their visitor centre services, including managing the prison’s booking line service, family visit catering, play sessions for children during family visits, and family‑focused interventions such as homework clubs, special visits, and themed family days. You will also support families’ access to secure video visits and coordinate with subcontractors in the Visits Centre.
Key Responsibilities
- Manage the visitor centre provision at London.
- Oversee the prison’s booking line service.
- Coordinate family visit catering services.
- Facilitate play sessions for children during family visits.
- Implement family‑focused interventions, including homework clubs, special visits, and themed family days.
- Support families’ access to secure video visits.
About You
- Demonstrable ability to coordinate a broad range of services.
- Experience and understanding of working with families in a challenging multi‑agency environment, preferably involving offenders and/or their families.
- Excellent organisational skills and capacity to manage a demanding workload.
- Ability to contribute to the planning and development of family work.
- Knowledge of safeguarding and child protection practices.
- Exceptional interpersonal communication skills and ability to build partnerships with various agencies.
This offers a unique opportunity to make a significant impact on the lives of families and offenders by enhancing the support and services available to them. If you are passionate about family engagement and have the relevant skills and experience, we encourage you to apply.
Organisation
Our client is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. They provide practical and emotional support to prisoners’ children and families, to prisoners and those who have resettled back into the community. Their work is founded on core values, centred on the belief in the innate dignity of every human being, and focuses on human relationships, family and community. They are committed to achieving high standards of quality in all that they do.
What they offer
Benefits include a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle‑to‑work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker, undergo a thorough induction process and be supported by a friendly and enthusiastic team.
Our client is an equal opportunity employer and welcomes all applications, including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6‑month probationary period, verification of identity and right to work in the UK, satisfactory references covering a 3‑year period, declaration of any unspent criminal convictions, Prison Vetting and a Disclosure and Barring Service check. Suitability may be affected by bankruptcy or County Court Judgements.
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