Resolution Field Agent – Flexible Utility Reconnects & Meter Readings

Self Employed Resolution Field Agent

Guaranteed Daily Rate: £130–£150 (depending on skills and experience)

Key Workstreams

• Commercial & Residential Utilities – Discussing and resolving utility accounts
• Communication & Reconnection – Reconnecting customers with our clients and their services
• Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
• Utility Meter Reads – Collecting accurate utility meter readings
• Flexible working – minimum 2 Weekdays per week, 8 hours per day
• Monday to Friday or Saturdays (subject to client business hours)
• Guaranteed daily rate
• Full training and continuous support
• Opportunities to progress and explore different roles within the business
• UK-wide opportunities (work allocated within pre‑agreed postcode areas)

Requirements

• Full UK driving licence
• Access to own vehicle with business insurance
• ULEZ‑compliant vehicle (required when working within London ULEZ zones)
• Healthy credit history
• CCJs considered in adverse circumstances where repayment arrangements are in place
• Strong organisational, negotiation, and case‑management skills
• Ability to communicate professionally and effectively with customers and clients
• Ability to work independently while following company policies, procedures, and objectives
• Ability to identify and manage disputes in line with company procedures
• Open to coaching and feedback to continuously improve performance

Location: Edinburgh, City of Edinburgh, United Kingdom

Benefits

• Competitive rates of pay
• High street discounts and perks
• Flexible working
• Enhanced maternity and paternity cover
• Free access to professional, impartial advice and support through an Employee Assistance Programme
• Unlimited access to a wellness hub
• Training and learning solutions for career growth
• Cycle to Work and Green Car Salary Sacrifice Schemes
• Company pension scheme available to all employees across the UK
• Community, People, and Planet initiatives encouraging employee involvement

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.

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