Customer Service Officer / Security

Job Title: Customer Service Officer / Security Guard

Rate of Pay: £14.27 per hour

Contract: Permanent

Type of Employment: Full Time

Hours: 40 hours per week

Location: Buchanan Galleries, 220 Buchanan Street, Glasgow, G1 2FF

Valid SIA License Is Essential

Responsibilities

Main Duties – Security

• Work the hours and shifts in accordance with conditions of employment
• Undertake regular patrols of the site as instructed by Management
• Carry out duties in accordance with Assignment Instructions issued by Management
• Comply fully with the Health and Safety Policy of the site
• Ensure strict compliance with Fire Regulations at all times
• Ensure compliance with Rules and Regulations of the site at all times
• Report and log all incidents in the incident log
• Ensure contractors on site adhere to site procedures for contractor management
• Maintain a safe environment for visitors
• Assist with enquiries from the public and retailers
• Attend and undertake all training specified by management
• Report hostile reconnaissance and any unusual activity immediately
• Abide by all rules, terms and conditions of the company

Main Duties – Customer Service

• Prioritise customer welfare and visiting experience, providing excellent service at all times
• Offer a friendly welcome to every customer during door duties
• Treat retailers with respect and courtesy, maintaining professional relationships
• Undertake any training in Customer Service Best Practice when required
• Act as a Brand Ambassador for the company at all times

Qualifications

Essential Skills, Knowledge and Experience

• Valid SIA Security Licence and Public Space Surveillance Licence (if required)
• Reliable, well-presented, with excellent people skills
• Ability to work in a team or independently under management direction
• Strong customer service skills, proficient in telephone, email and in-person communication
• Efficient communication of messages and instructions
• Excellent communication skills
• Ability to handle confidential information
• Calm disposition under pressure and able to meet deadlines
• Confident enthusiastic personality, capable of retailer liaison to improve communication between management and tenants

Desirable

• Good understanding of local city centre amenities to assist with tourism, retail, accommodation and transport enquiries, and ability to source relevant information quickly and efficiently

Benefits

• Flexible benefits scheme to suit lifestyle (e.g., dental insurance, dining cards, coffee clubs, technology products, high street discounts, cycle‑to‑work)
• Virtual GP access for advice by video or phone
• Financial wellbeing assistance (e.g., salary finance, personal loans)
• Save‑as‑you‑earn scheme and Mitie Matching Share Plan
• Life cover: annual salary or minimum £10,000
• Recognition programme including Mitie Stars, monthly cash prizes and annual top prize of £10,000
• Career development opportunities with diverse training and learning resources

Equal Opportunities

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make reasonable adjustments or changes, please let us know.

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